The Sally Beauty Company is facing backlash after a video posted to YouTube shows the company’s director in a white robe and red cap walking into the kitchen of a diner in Louisiana.
The video, which was uploaded to YouTube on Monday by @SallyBev, has been viewed more than 10 million times, and the hashtag #SallyBeauty has been trending worldwide.
The trailer shows Sally Beauty founder and president and CEO Melissa Henson eating a bowl of soup with a plate of chicken, and then she says to the camera, “I’m going to go ahead and buy a big bowl of chicken.”
Henson, who is also known for her work with children, says to her daughter, “Now you can go have dinner with me.”
“I’m gonna eat my chicken with this big bowl,” she says.
“It’s going to be big.”
Hanson and her wife, former NBA player and television commentator Lisa Henson, are both seen in the video eating the soup while the chef, who’s seen in other clips wearing a black coat and white gloves, is preparing a bowl for her.
The chef is also seen holding a bowl with a bowl and soup on top of it, and is shown pouring a small amount of soup over the bowl.
The woman in the white robe says, “It’ll taste better, I promise.”
She then tells her daughter that “I don’t know why you don’t trust me.”
Hagin said in a statement Monday that the video was a prank.
She said that it was an unintentional joke made with no intent to hurt anyone, and that the company is “doing everything possible to make sure the situation is handled professionally and respectfully.”
“This was a harmless prank,” she said.
Hagin did not immediately respond to ABC News’ request for comment.
Henson was named a “person of the year” in 2015 for helping her husband, Steve, a former NBA star and coach, get through a life-threatening illness and cancer treatment.
The Hagin family had been preparing for their 10th anniversary this month.ABC News’ Daniella Sosnick contributed to this report.